Privacy policy

This policy explains what personal data Purralo collects, why we collect it and the rights you have. We keep it short and human.

Data we collect

• Contact and shipping details you provide at checkout (name, email, address, phone).
• Order and payment metadata (products, amounts, payment method type).
• Website usage data collected via cookies and pixels (see below).
• Messages you send to our support team.

How we use it

• To process orders, ship products and provide customer support.
• To send order updates and, if you opted in, marketing emails.
• To measure and improve our marketing and product experience.
• To comply with legal obligations and prevent fraud.

Who we share it with

We share data only with processors who help us run the business: Shopify (store and payments), shipping carriers, email providers, analytics and advertising platforms such as Meta and Google. We never sell your data.

Cookies and tracking

We use cookies and similar technologies (including the Meta Pixel) to remember your cart, measure ad performance and personalize content. You can control cookies through your browser settings.

Data retention

We keep order data for as long as required by tax and consumer protection law (typically up to 10 years). Marketing data is kept until you unsubscribe.

Your rights

Depending on your country you may have the right to access, correct, delete or port your personal data, and to object to processing. Email privacy@purralo.com and we will respond within 30 days.

Security

Payments are processed by PCI-compliant providers. We use encryption in transit (HTTPS) and access controls on our systems.

Children

Purralo is not directed at children under 16 and we do not knowingly collect their data.

Changes

We may update this policy. The current version is always available on this page.

Contact

Questions about privacy? Email privacy@purralo.com.